Data Deletion Instructions

Last Updated: August 29, 2025

At Twins Fast Lube, we respect your right to control your personal data. This page provides instructions for requesting the deletion of your personal information from our systems, including data related to our Instagram integration and social media interactions.

What Data Can Be Deleted

You can request deletion of the following types of personal data we may have collected:

Account and Service Data

• Customer account information (name, email, phone number)
• Service history and appointment records
• Vehicle information and maintenance records
• Payment history (where legally permissible)
• Subscription and maintenance plan data
• Communication history and preferences

Website and Analytics Data

• Website usage analytics and behavior tracking
• Cookie data and browsing preferences
• Form submissions and contact inquiries
• Email marketing subscription data

Social Media and Instagram Data

• Instagram interaction data (likes, comments on our posts)
• Social media engagement metrics
• User-generated content shared with us
• Marketing consent and communication preferences

Data We Cannot Delete

Certain information may be retained for legal, regulatory, or business reasons:

• Transaction records required for tax and accounting purposes
• Safety inspection records as required by Hawaii state law
• Information needed to resolve disputes or enforce agreements
• Data required to comply with legal obligations
• Anonymous or aggregated data that cannot identify you

How to Request Data Deletion

You can request data deletion through any of the following methods:

Alternative Contact Methods

What Happens After Your Request

1. Request Verification: We will verify your identity to ensure the security of your data
2. Review Process: Our team will review your request and identify all relevant data
3. Legal Compliance Check: We will determine what data can be legally deleted
4. Data Deletion: Approved data will be permanently removed from our systems
5. Confirmation: You will receive confirmation once the deletion is complete

Timeline

We will process your data deletion request within 30 days of receipt and verification. Complex requests may take longer, and we will notify you if additional time is needed.

Instagram and Social Media Data

For Instagram-related data deletion:

• We can delete data we've collected from your interactions with our Instagram content
• To delete data directly from Instagram, you must contact Instagram directly
• Some social media interactions may be governed by the respective platform's policies
• We will work with you to identify and remove relevant social media data from our systems

Impact of Data Deletion

After data deletion, you may experience:

• Loss of access to your online account
• Inability to view service history
• Removal from marketing communications
• Need to re-enter information for future services
• Loss of maintenance plan benefits

Questions or Concerns

If you have questions about data deletion or need assistance with your request, please contact our Privacy Officer: