Privacy Policy

Last Updated: August 29, 2025

At Twins Fast Lube ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twinfastlube.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment through our website
• Create an account with us
• Subscribe to our maintenance plans
• Contact us via phone, email, or our website
• Apply for employment
• Interact with our Instagram or social media content

This information may include:

• Name and contact information (email, phone number, address)
• Vehicle information (make, model, year, VIN)
• Service history and preferences
• Payment information (processed securely through third-party providers)
• Employment application details
• Social media interactions and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and general location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To schedule appointments, provide automotive services, and manage your account
• Communication: To send service reminders, confirmations, and important updates
• Payment Processing: To process payments and manage billing (through secure third-party processors)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Marketing: To send promotional offers and newsletters (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Social Media Integration: To display relevant content from our Instagram account

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services (such as payment processors, scheduling systems, and email services)
• Business Partners: With our shop management system (Shopmonkey) to coordinate services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Social Media Platforms: When you interact with our social media content, subject to the respective platform's privacy policies

Instagram Integration

Our website may display content from our Instagram account and allow you to interact with our Instagram posts. When you interact with Instagram content on our site:

• Your interactions may be governed by Instagram's privacy policy
• We may collect anonymous analytics about content engagement
• No personal Instagram data is stored on our servers without your explicit consent
• You can request deletion of any Instagram-related data we may have collected

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we have about you
• Correction: You can request corrections to inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal retention requirements)
• Opt-out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request a copy of your data in a machine-readable format

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookies through your browser settings, but note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

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